Free replacement within 90 days
90 daysIf the worker is not the right fit within her first 90 days, we replace her at no new recruitment fee. The guarantee covers inability to perform the agreed work, or a poor fit with the household.
Our commitments
Guarantees written into the contract, not spoken promises
Every guarantee below has a defined duration and is stated word for word in the recruitment contract you sign. If it is not written, it does not exist — that is our rule.
Refund within 15 days
15 daysIf the worker withdraws or cannot travel for a reason on our side or her home agency’s, payments are refunded within 15 working days, less government fees actually paid and evidenced by receipts.
Arrival timeline commitment
45 daysWe commit to the timeline stated in the quotation. If the delay exceeds 45 working days for a reason not attributable to the authorities, you may cancel and receive a full refund.
Post-placement follow-up
Per contractWe call in the first week and again after a month, and the office remains available to mediate any disagreement between you and the worker for the life of the contract. There is no charge for this.
How to invoke the guarantee
Three steps, without repeat visits
We treat a guarantee claim as a clear administrative procedure, not a negotiation. Here is what actually happens:
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1
Tell us within the guarantee period
A call or a WhatsApp message is enough to open a case. We record the report the same day and send you a tracking code.
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2
We review the case and the contract
We match the reason against the contract clauses and the remaining guarantee period, and give you the outcome in writing.
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3
Replacement or settlement
If the guarantee applies, we start the replacement straight away, or apply the financial settlement set out in the contract.
Each guarantee period begins on the date the worker is received, and does not cover cases where the employer is shown to have breached the contract or the Oman Labour Law.
Have a question about a specific clause?
We explain the guarantee before you sign, not after. Ask us about any clause that is not clear.